We will gladly accept returns for allUNWORN NON-CLEARANCE MERCHANDISEwithin 21 days of receipt of your order, and within 14 days for all California orders. First, you must call or e-mail to request a Return Authorization Number. Please call us at 1-888-374-3368 (PST) or e-mail us at info@volatileusa.com. Please note that we will not accept returns without a Return Authorization number or after 30 days from receipt of your order. You may ship back your item(s) by USPS, UPS and FedEx. The shipping cost for returning item(s) is the responsibility of the customer. VolatileUSA.com will not cover any shipping charges. Refunds will be credited to the original credit/debit card used at the time of ordering. Please allow 5-7 business days for us to process the credit to your card once we have received the item(s) in our warehouse. Based on your bank processing, it may take up to two (2) billing cycles for your credit to appear on your card statement.
Exchanges:
Exchanges are a part of our return policy stated above. Please call or e-mail us to obtain a Return Authorization
number for the item in which you wish to return and exchange for. The shipping cost for returning item(s) and
exchange item(s) is the responsibility of the customer.VolatileUSA.com will not cover any shipping charges.
Exchanges are always subject to availability at the time your return is received and processed. If you feel that you
cannot wait for the exchange item, you can always place a new order online and wait to receive a credit once your
return is received.
No Refunds or Exchanges on the following:
We do not refund or exchange for all CLEARANCE ITEMS, they are final sale. Should you have
a question on a clearance item, please feel free to call or e-mail us before placing your order.
I bought Volatile shoes at a retail location, can I exchange them through your company?
If you purchased a pair of our shoes at one of our retails locations, we cannot exchange them for another size. Sorry, there are no exceptions and we ask that you take them back to the store and follow their policy.
If I purchased a pair of your shoes at a retail store and they are defective, do I return them through you?
If you purchased a pair of our shoes through a retail location, you have to return them back to the store. We do not handle any Third Party Exchanges no matter the problem with the shoe. The store you purchased them from has to contact us and request a replacement.
You may contact our Customer Service Reps which handle our retails accounts at 888-374-3368. Monday - Friday 8:30am - 5:30pm Pacific Standard Time.
