Shipping cost are determined by weight, distance, and time. When placing your order, UPS gives you up to 4 delivery options and pricing. It will also give you approximate delivery dates. These dates are approximate. We do our best to ship ground orders with in 3 business days, but due to sales volume, it may take a day or two longer. If you choose express shipping, we must receive your order before 2pm pacific time to process it the same day, other wise it will ship the next business day. If you need your order by a certain date, please allow at minimum 2 weeks for delivery if you do not want to pay for express shipping. For all international orders, while USPS offers Express shipping, we only ship these orders once a week. USPS doesn't always deliver when they say they will (ex: 3 to 5 days may take up to 2 weeks because of customs), so please keep that in mind when placing your order.
Volatile is here to serve our customers needs. If you need a different size, color, or are dissatisfied with your purchase, please call us at 1-888-374-3368 to authorize your exchange or return within one week of receipt of your order. Exchanges and returns must be received in our warehouse within 21 days of receipt of your order and 14 days for California residents. If returning an item, it will be credited in the same form as it was paid. The customer will be credited for the cost of the item and the applicable taxes. If exchanging an item, the customer will be charged the applicable shipping fees associated with the exchange. The customer is responsible for all shipping cost. Shipping is non-refundable.
We do not accept shoes if they have been worn or without authorization. All Clearance items are final sale. All items returned must be in sellable condition, including the shoe box. We are glad to exchange or return for almost any reason, but any customer abusing our return policy will be refused authorization. |
