Backorders & Cancellations

If you place an order for an item that is not available for immediate shipment, it will be backordered. You will be informed if an item is backordered within ten business days of placing your order. In the event that a backordered item is part of your order, we reserve the right to cancel the item or ship your order in multiple packages based upon availability. If you would like to cancel a backordered item, please call 1-805-497-1888 or email customerservice@pvfootwear.com. If an item is cancelled from your order for any reason, you will not be charged for the item and will receive an email receipt for the refund of the cancelled item.

Damaged, Defective or Wrong Items Shipped

Should you receive damaged, defective, or the wrong item(s), please return the merchandise within 30 days from the shipped date to our Online Returns address. We will refund the return shipping if a copy of the shipping receipt is attached to the Return Form. We recommend using a carrier service that provides tracking. Please note only standard carrier services will be refunded. 
To ensure proper processing, please select the appropriate Return Reason Code listed on your Return Form. In addition, please specify the damage, defect, or wrong item(s) on the Return Form. Upon receipt of your return, our Online Returns Department will inspect your merchandise. If you would like a replacement of the item(s), please write Exchange on the Return Form in the notes section. We will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available. If the merchandise is not available, you will receive a refund to the original form of payment used to make your online purchase. Returns must be unworn, unaltered, and with proper packaging and boxes.

Returns & Exchanges

All merchandise—with the exception of clearance or final sale items—may be returned within 30 days of shipment. Items must be returned unworn/unused with the shoebox, original packaging and must be accompanied by the original return form and customs documents (if applicable).

Clearance and final sale merchandise may not be returned for a refund, credit, or exchange; unless received damaged, defective, or the wrong item(s) was shipped.

Returning Online & Phone Orders

To return merchandise purchased on www.veryvolatilela.com, please use following methods.

SmartLabel:

A pre–paid, pre–addressed SmartLabel is included with your packaging box. Affix the SmartLabel to your package, and be sure to remove or cover the original shipping label. No postage is required.

This service is only available within the continental US. Items purchased through an outside vendor or store cannot be returned to the Very Volatile warehouse and should be returned to the store of original purchase. See Return Policy for more information.

Please allow approximately 2–3 weeks for processing. Additional processing delays may occur. You will receive an email notification when your return has been processed (be sure to check your spam folder).

Returning Store Merchandise

We cannot process store–bought returns at our warehouse. Please return your items to the store where you originally made the purchase for return details.

Refund Process

Most returns will process in approximately 2–3 weeks, depending on your method of return. Additional processing delays may occur. A refund will then be credited back to your original method of payment, and will post approximately two business days after the processing date. It may take up to two billing cycles for the credit to appear on your monthly credit card statement. Refunds for merchandise purchased more than a year ago that are not accompanied by a packing list will be refunded at their current selling price.

Exchanges

Due to inventory variances and processing time, we do not accept exchanges for online purchases.

If an alternate item, size or color is requested, please return the original item and make an additional purchase to exchange/replace. Items must be returned unworn, unwashed, and unused, with the shoebox and original packaging and must be accompanied by the original return form and customs documents (if applicable).

Clearance and final sale merchandise may not be returned for a refund, credit, or exchange; unless received damaged, defective, or the wrong item(s) was shipped.