FAQS

My Account

Create an account

You can create an account by clicking on the Customer Log-In which is located at the upper right hand corner above the search bar. By creating an account you can track current and old orders anytime.

*If you had an account with us from our old website (prior to January 2009) please create a new account. These accounts did not transfer over when we launched our new website.

 
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Edit Account

Please log-in to your account and from there you will be able to edit your billing and/or shipping information anytime.

 
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Broken Shoe Policy

We will gladly exchange shoes purchased from our website directly within 6 months of purchase. If the shoe(s)/size are no longer available, we will exchange for another style of equal value. Shoes purchased from our retailers must be taken back to their store.  We do not replace, repair or exchange any shoes purchased from our retailers, and we respect our retailers store policies.

 
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Forgot Password?

If you have forgotten your password, please click on Customer Log-In and then click on LOST PASSWORD. We will ask you for your account e-mail address and e-mail you a temporary password. Once you log on with the temporary password you will be prompted to create a new password.

 
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Create Wish Lists

You can create a wish list on our website when you are logged into your account.

If you do have an account with us please click on the Customer Log-In located at the upper right corner of our website. 

 
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View Purchase History

To view your purchase history you must log into your account. From there you will be able to view all your order placed on our website.

 

 
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What are your office hours?

Office hours are 9am-5:30pm PST.  Our customer support is available to assist you by phone, e-mail and instant message during these hours.

Volatile Footwear

1010 Sandhill Ave

Carson, CA 90746

1-888-374-3368

email us at info@volatileusa.com

 
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