FAQS

Returns and Exchanges

Items purchased outside of volatileusa.com

We are sorry as we cannot process store–bought returns at our warehouse. Please return your items to the store where you originally made the purchase for return details.

 

 
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Clearance Items

 

Clearance and final sale merchandise may not be returned for a refund, credit, or exchange; unless received damaged, defective, or the wrong item(s) was shipped.  If you have any questions regarding a specific order/item, please email us the details and we'd be happy to assist.

 
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Defective Shoes purchased outside of volatileusa.com

Should you receive damaged, defective, or the wrong item(s), please return the merchandise within

30 days from the shipped date to our Online Returns address. We will refund the return shipping if a copy of the shipping receipt is attached to the Return Form. We recommend using a carrier service that provides tracking details. Please note only standard carrier services will be refunded.

To ensure proper processing, please select the appropriate Return Reason Code listed on your Return Form. In addition, please specify the damage, defect, or wrong item(s) on the Return Form. Upon receipt of your return, our Online Returns Department will inspect your merchandise. If you would like a replacement of the item(s), please write Exchange on the Return Form in the notes section. We will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available. If the merchandise is not available, you will receive a refund to the original form of payment used to make your online purchase. Returns must be unworn, unaltered, and with proper packaging and boxes.

 
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Return Policy

Returns & Exchanges

(click here for return form)

All merchandise—with the exception of clearance or final sale items—may be returned within 28 days of shipment. Items must be returned unworn/unused with the shoebox, original packaging and must be accompanied by the original return form and customs documents (if applicable).

Clearance and final sale merchandise may not be returned for a refund, credit, or exchange; unless received damaged, defective, or the wrong item(s) was shipped.

 

To return merchandise purchased by phone or on volatileusa.com, please mail your return to the following address, or use the pre-addressed label found in the Return Policy.

 

VolatileUSA.com

Attn: Returns Department

1010 Sandhill ave

Carson CA 90746

USA

Order #                             

Please allow approximately 2–3 weeks for processing. Additional processing delays may occur. You will receive an email notification when your return has been processed (be sure to check your spam folder).

Very Volatile is not responsible for shipping fees or lost returns. Please obtain a tracking number for your records.

Returning Store Merchandise

We cannot process store–bought returns at our warehouse. Please return your items to the store where you originally made the purchase for return details.

Refund Process

Most returns will process in approximately 2–3 weeks, depending on your method of return. Additional processing delays may occur. A refund will then be credited back to your original method of payment, and will post approximately two business days after the processing date. It may take up to two billing cycles for the credit to appear on your monthly credit card statement. Refunds for merchandise purchased more than a year ago that are not accompanied by a packing list will be refunded at their current selling price.

 
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