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FAQS

Returns and Exchanges


Items purchased outside of volatileusa.com

Must contact and go through the original website/store's return & exchange policy.  We cannot issue refunds or exchanges for worn merchandise or for merchandise that has been purchased from a third party. We encourage you to contact the retailer you purchased the item(s) from and have them contact our wholesale division customer service to resolve this issue. They should be able to do this to get this issue resolved for you.  We apologize for the inconvenience and the trouble.

 

 

Clearance Items

 

All of our clearance items are final sale and are not eligible for returns or exchanges. If you have any questions regarding a particular clearance item, please send us an e-mail and we will be happy to help you out.

 

Defective Shoes purchased outside of volatileusa.com

If you purchased a pair of our shoes through a retail location, you have to return them back to the store. We do not handle any Third Party Exchanges or Returns no matter the problem with the shoe. The store you purchased them from has to contact us and request a replacement.


 

Return Policy

RETURN AUTHORIZATION FORM

Returns: 

We will gladly accept returns for all UNWORN NON-CLEARANCE MERCHANDISE within 28 days of receipt of your order. All merchandise must be in the same condition received; including all packaging and materials included, or we will not accept the return/exchange.  First, you must call to request a Return Authorization Number. Please call us at 1-888-374-3368 Monday - Friday 9am-5pm (PST). Please note that we will not accept returns without a Return Authorization number or after 30 days from receipt of your order. You may ship back your item(s) via shipping method that is convenient for you or by USPS, UPS and FedEx. The shipping cost for returning item(s) is the responsibility of the customer. Unfortunately Palos Verdes Footwear will not cover any shipping charges. Refunds will be credited to the original credit/debit card used at the time of ordering. Please allow at least 5-7 business days for us to process the credit to your card once we have received the item(s) in our warehouse. You will receive a confirmation e-mail from us letting you know your return/exchange has been processed.  Based on your bank processing, it may take up to two (2) billing cycles for your credit to appear on your card statement.

Exchanges: 

Exchanges are a part of our return policy stated above. Please call us to obtain a Return Authorization number for the item in which you wish to return and exchange for.  The shipping cost for returning item(s) is the responsibility of the customer. Palos Verdes Footwear will not cover any shipping charges. Exchanges are always subject to availability at the time your return is received and processed. If you feel that you cannot wait for the exchange item, you can always place a new order online and wait to receive a credit for a return once your return is received.

No Refunds or Exchanges on the following: 

Unfortunately all items purchased from third-party retailers must go through the independent return policy of that party.  We cannot refund/exchange items that were not purchased from our website directly.  We do not refund or exchange for clearance items, they are FINAL SALE.  We do not refund or exchange damaged or worn merchandise.  Should you have a question on a clearance item, please feel free to call or e-mail us before placing your order.

 

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