FAQs

Ordering & Payment

We ask that you review your order carefully, as it cannot be modified once submitted.

You will receive an order confirmation number at the conclusion of your order process, as well as an email that states your order number and an approximate order total.

If you placed your order through a password–protected online account, you may check the status of your order at any time by clicking on your account, signing in, and selecting order history. Click here to check the status of any other order.

Methods of Payment

We accept the following methods of payment: Visa, MasterCard, American Express, Discover in USD.

Please note that we are unable to process your order if we cannot obtain an authorization from your credit card company. You may wish to contact the issuing bank of your credit card regarding this matter, and then inform us of any additional information. We will keep your order on file for 72 hours before it will be cancelled. Please respond quickly; merchandise cannot be held for your order and may become unavailable.

 

Sales Tax

We are required to collect local sales tax in the state where Volatile maintains a physical presence. The physical presence is where the warehouse or contact center is located.

We make every attempt to have consistent pricing throughout our website. Occasionally we offer special prices that are exclusive to our website or email subscribers. Please call us at 1-805-497-1888  if you have any questions about pricing.

California Proposition 65

Certain materials and embellished products consisting of metal; brass and bronze hardware; painted products; and product bondage can expose you to lead and/or other substances that are known to the State of California to cause cancer, birth defects and other reproductive harm.

PO Boxes & APO/FPO Addresses

We ship to all US territories and APO/FPO addresses. Orders shipped to PO Boxes are sent via USPS Priority Mail. Overnight and express deliveries are unavailable for these destinations. Make sure to include the unit and box numbers, for APO/FPO/DPO addresses (if assigned). To prevent mail from entering foreign mail networks, do not include city or country names in APO/FPO/DPO addresses.

 

Returns & Exchanges

No 3rd party exchanges or returns accepted.

Returning Store Merchandise

We cannot process store–bought returns at our warehouse. Please return your items to the store where you originally made the purchase for return details.

Online/Website purchases from our website:

ALL SALE / CLEARANCE ITEMS ARE FINAL SALE.

Volatile is not responsible for shipping fees for returns or lost returns. Please obtain a tracking number for your records.

Merchandise may be exchanged/returned within 30 days of shipment. Except for clearance or sale items. Items must be returned unworn/unused with the shoebox and ALL original packaging.

Please email : customerservice@pvfootwear.com You will then receive a return authorization number and return instructions for sending back your return.

**Please provide the following information on your email :

  • 4 or 5 digit-Order#
  • First and last name on order
  • What you want to return
  • Reason for your return
  • What style/color/size you would like for your exchange

Return ship to : 

Volatile USA

Attn: Returns Department

7391 Heil Ave#103, Huntington Beach, CA 92647, USA

RA#  

ORDER#

Please allow approximately 3-4 weeks for processing. Additional processing delays may occur. You will receive an email notification when your return has been processed (be sure to check your spam folder).

Damaged, Defective or Wrong Items Shipped

Please email : customerservice@pvfootwear.com for a return authorization number and return instructions before sending anything back. Please provide the following information on your email :

  • 4 digit-Order#
  • First and last name on order
  • What item & What is the issue : DAMAGE, DEFECTIVE OR WRONG ITEM SHIPPED
  • Please provide picture of the DAMAGE, DEFECTIVE OR WRONG ITEMS SHIPPED 

 

Exchanges

If an alternate item/exchange is desired, please let us know style, size, color you have chosen. Please return the original item/items. They must be returned unworn, unwashed, and unused, with the shoebox and original packaging. 

Clearance and sale merchandise may not be returned for a refund, credit, or exchange; unless received damaged, defective, or the wrong item(s) was shipped.

***If replacement is no longer in stock; only then will a refund be issued.  

Refund Process

Most returns will process in approximately 3-4 weeks, depending on your method of return. Additional processing delays may occur. If exchange is not desired a refund will then be credited back to your original method of payment and will post approximately two business days after the processing date. It may take up to two billing cycles for the credit to appear on your monthly credit card statement. 

Cancellations

If an item is cancelled from your order for any reason, you will not be charged for the item and will receive an email receipt for the refund of the cancelled item.