Volatile USA FAQs

California Pricing Disclaimer

• Prices marked as MSRP reflect the manufacturer’s suggested retail price and may not represent a price at which the product was sold in the past 90 days.
• Discounts may reflect clearance pricing on prior colorways or seasonal inventory.

Orders & Payment

How do I check the status of my order?

• Visit our Track Your Order page.
• After completing your order, you will receive a confirmation number and an email summarizing your order total and shipping details.

Can I cancel or modify my order?

• Orders cannot be modified once submitted.
• If you need to cancel, contact us immediately at 1-805-497-1888. We will make every effort, but cancellations are not guaranteed if the order has already begun processing or shipped.

Why was my order cancelled?

• Items may be removed or cancelled due to inventory becoming out of stock at the time of fulfillment.
• You will receive a cancellation notification or an updated order confirmation for items still available to ship.

Methods of Payment

We accept:

• Visa, MasterCard, American Express, Discover (USD)
• ShopPay
• PayPal
• Venmo
• AfterPay
• VolatileUSA Gift Cards

Payment Issues

• If your card is declined, verify your information and try a new payment method. Contact your card’s issuing bank for additional details.
• Orders will be held for 72 hours if authorization cannot be obtained.
• Pending authorizations may appear on your account but are not charges until the order ships. These authorizations are automatically removed by your bank.

Shipping & Delivery

Shipping Rates

• Free ground shipping on domestic orders over $100 before taxes within the continental US.
• Orders under $75 have a flat $7.99 shipping fee.
• International shipping rates are applied at checkout.

Shipping Times

• Orders ship Monday through Friday, 8:00AM – 1:00PM PST.
• Orders placed before 8:00AM PST Monday through Friday typically ship within 3 business days from Huntington Beach, CA.
• Shipping is not available on weekends or holidays, including Thanksgiving Week and our annual holiday closure: 12/23–1/2. Orders placed during this time will process when the office reopens.
• Fulfillment may be delayed during high-volume periods. VolatileUSA is not responsible for carrier delays.

Shipping Locations

• We ship to all US territories and APO/FPO addresses.
• PO Boxes receive USPS Priority Mail; overnight/express shipping is unavailable.
• Include unit/box numbers for APO/FPO/DPO addresses and omit city/country names to avoid delays.

Sales Tax

• Sales tax is collected and remitted based on the shipping address at checkout.
• Prices are generally consistent across the website, though special promotions may apply exclusively online or to email subscribers.
• International customers are responsible for duties, tariffs, and fees.

Returns & Exchanges

Standard Return Policy

• US orders can be returned or exchanged within 30 days of delivery.
• Clearance/sale items are final sale, unless defective, damaged, or incorrect.
• Items must be unworn and in original packaging.
• Customers are responsible for return shipping; Volatile is not responsible for lost/delayed returns.
• Proof of purchase is required: order number, name, and item details.
• Refunds/exchanges are processed within 3–4 weeks and refunded to the original payment method. Credit may take up to 2 billing cycles to appear.

Holiday Return Policy

• Extended returns only apply when our office is closed: Thanksgiving Week & 12/24–1/2.
• Standard return rules apply for item eligibility.

International Returns

• International returns are not available; all international sales are final.
• Customers are responsible for any tariffs, duties, or fees associated with their order.

Defective or Damaged Items

• We guarantee products against manufacturing defects (visible flaws or markings deviating from a new, unworn item).
• Normal wear, personal fit, or preference are not considered defects.
• Report defects using the return form on our website, even after the 30-day return window.

Exchanges & Out-of-Stock Items

• If an exchange cannot be fulfilled due to stock, a refund will be issued to the original payment method.

Purchases from Other Retailers

• Returns for items purchased from other retailers must be made to the original store, following that store’s return policy.

Gift Cards & Discount Codes

• Gift cards are non-refundable.
• Discount codes must be applied at checkout and cannot be applied retroactively.

California Proposition 65

• Products may contain substances known to the State of California to cause cancer or reproductive harm.
• Volatile USA tests products and believes they are safe for their intended use.
• Warning: Cancer and Reproductive Harm – www.P65Warnings.ca.gov
• More information: Proposition 65