Start a Returns or Exchanges

Exchanges, Damaged, Defective or Wrong Items Shipped

If an alternate item/exchange is desired, please let us know style, size, color you have chosen. Please return the original item/items. They must be returned unworn, unwashed, and unused, with the shoebox and original packaging.

Clearance and sale merchandise may not be returned for a refund, credit, or exchange; unless received damaged, defective, or the wrong item(s) was shipped.

***If replacement is no longer in stock; only then will a refund be issued.

Volatile is not responsible for shipping fees for returns or lost returns. Please obtain a tracking number for your records.


Merchandise may be exchanged within 30 days of shipment. Except for clearance or sale items. Items must be returned unworn/unused with the shoebox and ALL original packaging.

**Please provide the following information on the contact form below :

  • 4 or 5 digit-Order#
  • First and last name on order
  • What you want to return or exchange
  • Reason for your return or exchange
  • What style/color/size you would like for your exchange

You will then receive a return authorization number and return instructions for sending back your return.

Please allow approximately 3-4 weeks for processing. Additional processing delays may occur. You will receive an email notification when your return or exchange has been processed (be sure to check your spam folder).